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Any Questions?​​
Let us Know

You can contact us via the form below and we will reply as soon as possible.

Thank you for your comment!

  • My artwork arrived damaged / was stolen. Can you help?
    Our shipments are packaged by skilled professionals who are experienced in fine art packing and freight. Mario and Belle personally oversee every package that leaves the studio, making sure each painting is safely packed and ready to travel the globe. Upon receiving an order, we ask that you always inspect the crate / package, before opening it. If you see any damage that you suspect may have compromised the goods inside, make sure you photograph it prior to opening the package. If your artwork has arrived damaged, please provide adequate details and images. If your package is marked “Delivered” on the tracking platform but is nowhere to be found, please first check your confirmation email to ensure that you provided the correct shipping address. If you believe the order to have been stolen, please provide evidence of the matter. In both cases, we will work with the proper authorities, presenting the evidence you gathered, to attain accountability and consequent reimbursements. Please bear with us and remember that we have no control over the treatment of your package during transit; it’s just as upsetting for us to see potential damaged pieces as it is for you to receive them.
  • Can I take classes from Mario and Belle?
    No, Mario and Belle do not offer painting classes at the moment. But you can visit Mario’s and Belle’s YouTube Channel and see some paintings in progress.
  • How do I track my order?
    Tracking information is sent to your email address once your order has been dispatched. The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business days. If there are any changes or delays, we will be sure to let you know.
  • Will I get an authenticity certificate with the Open Edition Prints?
    Given their nature, Open Edition Prints won’t be accompanied by authenticity certificates. Original paintings (including custom artworks) are the only items that arrive with a certificate of authenticity and Mario’s or Belle’s actual signature.
  • Taxes and import fees
    Mario & Belle Art artists – Mario and Belle - are based in The Hague, The Netherlands, and are not liable for import taxes, fees or customs duties on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints. All costs for import taxes (when applicable), fees or customs duties on any products purchased from Mario and Belle Art are for the customers to bear.
  • Can I order a commissioned painting?
    Generally speaking, yes. But this is something that relies on Mario’s and Belle’s current availability and needs to be discussed in a case-by-case scenario. So, if you’re interested in ordering a commissioned piece, please contact us detailing your request and we’ll get back to you ASAP. Please read as well our custom artworks section.
  • Shipping duration
    Due to current geopolitical events in the world (e.g. war in middle East, Ukraine, covid, etc.) , transportation companies might be affected and therefore, depending on your location, shipping delays may occur. Delivery times can be affected by a number of variables, which may lead to a delay in shipment, like local restrictions, custom office closures, reduced staff and limited access to shipping materials, etc. Please know that we’ll do our very best to make sure that your order is delivered as fast and securely as possible. And do not hesitate to contact us. to clarify any questions you may have regarding this topic, we’re always happy to help so please contact us.
  • What are (Open Edition) Prints?
    What are (Open Edition) Prints? Unlike Originals, our prints are Open Edition Prints which may be endlessly reproduced. Because there's no limit to the number of prints that can be made, that is why an Open Edition Print is offered at an affordable price. The Open Edition Prints are museum-quality posters made of thick matte paper. Each print is made on demand and guaranteed to last a lifetime, maintaining its superb vibrancy. Paper thickness: 10.3 mil (0.26 mm) Paper weight: 189 g/m² Opacity: 94% ISO brightness: 104% Paper is sourced from Japan Each print will arrive rolled in a dent-resistant tube. Upon delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
  • Is there a return/refund policy?
    First of all, we are committed to ensuring the 100% satisfaction of our collectors. If there is an issue with your order, please visit our contact page so we can find a solution together. Check also our refund policy. Upon receiving your original painting, we'll give you seven (14) days to decide whether or not you’d like to keep that artwork or return it for a refund in accordance with Dutch law. We also require all returned artwork to be shipped within three (3) days after confirming with us that the work will be returned. Please note that if you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund. You may return any original artwork provided that it is shipped back to its origin in the exact same condition and packaging. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the artwork back safely to us. Once we receive the item and make sure that it’s undamaged, we’ll promptly issue your refund. IMPORTANT: Custom artworks and prints are NOT eligible for return!
  • Is it safe to ship original paintings?
    Mario’s and Belle’s original paintings are shipped in sturdy crates or applicable packaging, built for shipping art all around the world, and delivered directly to your door by DHL Express. Each crate will contain packaging materials that meet our strict guidelines to keep the artwork firmly in place during its journey, and will be tightly sealed together. And of course, we’ll be in contact and keep you posted every step of the way. IMPORTANT: we are not liable for import duties and taxes.
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